S H O P / L O A M

Shipping + Returns

Shipping

All products are made to order and shipped via USPS or FedEx within 3-7 business days. Please allow up to 2-3 weeks for delivery. 

When your order is processed, you will receive a confirmation email with a tracking number along with a summary of your purchase. 

International shipments may incur additional shipping charges, beyond what is charged at checkout. If you'd like a quote before you place your order, please email us. 

Any customs charges or import duty on international orders are the responsibility of the buyer. These fees are not included or covered by Christian Totty. Please contact your local customs office for more information on these charges. 

Unless noted otherwise, buyer pays for shipping. All shipping includes delivery confirmation. 

Returns

Items can only be returned if they arrive damaged or you receive the incorrect item. Returns are handled on a case-by-case basis. If there's a problem with your order, please email us as soon as possible and we'll do what we can to remedy the issue. Please note:

Damages

Damage can occur in the shipping process, though we do our best to make sure all items arrive in the best possible condition. All damages must be reported within 48 hours of receiving the item. Please save all packaging and email us right away. We will coordinate replacement or return of the damaged item.

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